Frequently Asked Questions
How Long Will I Have Access To My ClearHat Course?
You have lifetime access to the ClearHat course you purchase at checkout. Should we updated our courses with new materials, you will not have access to that new course. Lifetime is defined as the length of the business.
What Are The Support Hours At ClearHat?
Please email us 24/7 and we will be in touch with you as soon as possible. Some items are responded to within minutes, others, hours. We try our best to get to each response within 24 hours.
What is the ClearHat 100% Money-Back Guarantee?
Our 100% Money-Back Guarantee lasts for thirty (30) days after purhcase. If you aren’t satisfied with your ClearHat course during this time, simply send us an email and we will refund your purchase within 7-10 business days.
What Is The ClearHat Refund Policy?
To request a refund, please email email@example.com with your full name, the email address you use to log into your account, and the reason you’re requesting a refund. Feel free to check out our 100% Money-Back Guarantee.
Can I Call And Purchase The Course Over The Phone?
At this time, ClearHat only accepts online payments.
What Payment Types Do You Accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal.
Can I View Courses On My Phone Or Tablet?
So long as you are using a compatible smartphone, your course will be accessible on tablet and mobile devices. We recommend using updated internet browsers like Google Chrome or Safari for best results.
How Do I Reset My Password?
If you’ve forgotten your password, visit clearhatmarketing.com/sign-in and click “Forgot Your Password? Next, enter the email address you use to login to ClearHat. If you don’t remember your email address, click here to learn how to recover it. If you created your account by logging into Facebook or Google, then you will not have a password associated with your account. To sign in, visit the login page and login by clicking the Facebook or Google button.
How Do I Recover My Email Address If I Cant Remember It?
If you can’t remember what email address you used to create your ClearHat account and you didn’t create your account using Facebook or Google, please send a support message to firstname.lastname@example.org. In the messages, please include your first and last name.